DragonRising Publishing
 

Frequently Asked Questions

How do I change my password?

After logging on, you can do this online in the admin panel:

Change Your Password/a>

How do I get a password reminder?

If you have created an account with us then you can always get your password resent to you. Simply enter your registered email address into the ‘Lost Passwords’ box on our members page:

DragonRising Members Page

How do I update my details (new eMail, Address, etc)

See:

Login Problems

You can always request your username & password to be resent by visiting our members pages here:

https://dragonrising.com/members/

Remember that your login details are ‘cAsE-sEnSiTiVe’. This means that ‘password’ is not the same as ‘Password’ or ‘PASSWORD’.

If you enter all your details correctly and our website does not let you logon then the first method that fixes most problems is to completely shut down your web browser, load it up and trying to login again.

If this fails then it is likely that you do not have cookies turned on in your browser. This website uses cookies to store your login info. For more information about turning on cookies please see your web browsers Help information.

If all else fails then DragonRising recommend you download the free Web Browser Mozilla FireFox. DragonRising uses FireFox as our first choice due to it being the most feature packed, easy to use and most secure browser currently on the market today. It is also a small download, completely free and easy to download from:

Download Mozilla FireFox

We endeavour to make our information, downloads & products as available as possible so if after reading this FAQ you are still having problems then get in contact and we will do what we can to help.

My username & password are not working!

Here are a few things for you to check:

  • You are entering your details correctly. Use your computers copy & paste function to copy information. Most email we send you will contain your username & password
  • Your browser is enabled to support cookies. Checkout your browser documentation

If you need a password reminder then checkout our FAQ entry:

How do I get a password reminder?

 
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Place your order by phone. Our office is open 9.30am-3pm (GMT), Monday-Friday:

UK
01323 700 123

US + Canada
646 496 9857

Rest Of The World
+44 1323 700 123

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Guild of Energists Ltd is a not-for-profit company t/a DragonRising Publishing