Frequently Asked Questions

About DragonRising
    - How to order online via
    - Privacy Policy
    - Subscribing and Unsubscribing to our Newsletters
    - What is your Email Address?
Affiliate Program
    - Can I use my own affiliate links to save money?
    - Can I use my unpaid earnings to buy products in the store?
    - Do I need to have any computer knowledge to use the affiliate program?
    - Technical guide to making links
    - What products are included in the affiliate program?
Delivery Information
    - Bought a product and it has not arrived yet
    - Delivery Times
    - Postage & Packing
Distance Learning Courses
    - Certification
    - How to download course material
    - How will I progress through the course?
    - Tutor Support
    - What will I receive through the post?
    - Why are Distance Learning Courses sometimes better than the equivalent live trainings?
    - How do I get access to the free downloads?
DragonRising Membership Account
    - How do I change my password?
    - How do I get a password reminder?
    - How do I update my details (new eMail, Address, etc)
    - Login Problems
    - My username & password are not working!
eBooks & eProducts (including information about PDF files)
    - Bought an eBook – Where do I download it?
    - How many times can I download an eProduct?
    - Pages are missing!
    - Viewing Problems
    - What is an eBook and why do many people prefer them?
    - When is my eBook or eProduct going to be sent through the post?
Environmental Policy
Quantity Discounts for Resellers, Retailers & Course Leaders
    - Discount Rates
    - Discount Rates for AMT or EmoTrance Trainers & Practitioners
Refunds & Replacement Policy
    - Damaged Products and Missing Orders
    - Refunds
Submitting a Manuscript to DragonRising Publishing
If your question is not answered here please Contact Us

GoE Privacy Policy and Terms & Conditions

Guild of Energists Ltd is a not-for-profit company t/a DragonRising Publishing